Automate the busywork. Focus on the real work.
We set up simple AI tools and automations for small and medium-sized businesses that save time, capture more leads, and keep things running, even when you're off the clock.
Built to work
while you're off the clock.
AI handles the calls, questions, and follow-ups so nothing falls through the cracks.
Call comes in at 9:42 PM
After hours, no one's at the desk.
AI answers and captures the details
Name, number, and reason for the call.
Lead sent straight to your phone
Waiting for you before you even open your eyes.
You follow up first
Before the competitor even wakes up.
of business calls go unanswered, and most of those callers just call the next business
411 Locals
more likely you are to qualify a lead when you respond within 5 minutes instead of 30
MIT Lead Response Management Study
of small businesses now use AI tools in day-to-day operations, up from 40% the year before
U.S. Chamber of Commerce
What we do
AI automation for small and medium-sized businesses is the use of AI tools, such as voice agents, chatbots, and workflow automations, to handle repetitive tasks like answering calls, capturing leads, and following up with customers. Max Design Labs sets up custom AI automations for small and medium-sized businesses in Minneapolis and the surrounding Twin Cities, saving owners hours of admin work every week without requiring any technical knowledge.
The work that never ends.
You're missing calls after hours and losing jobs to whoever answers first.
You're copying the same information between apps over and over.
You're answering the same customer questions every single day.
You're manually chasing down reviews, follow-ups, and callbacks.
You're buried in admin instead of doing the work that actually pays.
You know AI could help somewhere in your business, but have no idea where to start.
Every hour spent on busywork is an hour not spent on customers, growth, or just getting off the clock on time.
You don't need to understand AI to benefit from it.
We skip the tech talk and focus on one thing: what's eating your time and how to fix it. Every automation we build gets explained in plain English, what it does, what it saves you, and how to use it. No jargon, no guesswork.
Nationally, a lack of technical know-how, not cost, is the top reason small businesses hold off on AI. Research from the U.S. Small Business Administration found that a lack of technical knowledge is the second most common barrier keeping small businesses from adopting AI. That's exactly the gap we close. You bring the business knowledge, we bring the technical setup, and everything gets translated into plain English before it ever touches your workflow.
Every automation includes
You'll never be handed something you don't understand.
- A plain-English walkthrough of what it does and why
- No new software to learn unless you want to
- Direct access to ask questions after handoff
- Built using tools you may already have
Four ways we handle the busywork for you.
Each automation is built around a specific problem. Here's how they compare.
| Automation | What it does | Best for |
|---|---|---|
| After-Hours Call Capture | AI voice agent answers missed calls and captures caller info | Home service businesses that get calls after hours |
| Website Chatbot | Answers common questions and captures leads on your site 24/7 | Businesses that get repeat questions through their website |
| Workflow Automations | Connects the tools you use so tasks complete themselves | Any business drowning in repetitive admin work |
| AI Setup & Tools | Custom AI assistants trained on your business and voice | Owners ready to start using AI day-to-day |
Never miss a lead after hours.
Best for: Plumbers, tree services, home service businesses, and anyone who gets calls outside of business hours.
When a customer calls after you've clocked out, an AI voice agent picks up, greets them professionally, and captures their name, number, and reason for calling. That info gets sent straight to you so you can call them back first thing, before they call your competitor.
- No more calls going straight to voicemail and getting ignored
- Every after-hours caller gets a real, professional greeting
- Name, number, and reason for the call sent straight to your phone
- You call back first, before the job goes to whoever's next
Answer questions and capture leads 24/7.
Best for: Any business that gets repeat questions through their website or wants to capture more leads without adding more to their plate.
A chatbot on your website handles the common questions customers ask before they book: your service area, pricing, availability, what to expect. It captures their contact info and sends it to you, so no lead slips through while you're heads-down working.
- No more typing out the same pricing and availability answers all day
- Visitors get instant answers instead of bouncing to a competitor
- Every conversation captures a name and contact before they leave
- Leads keep coming in while you're on a job, not stuck behind a desk
Connect your tools so the busywork handles itself.
Best for: Businesses juggling multiple apps that should already be talking to each other.
We map out the repetitive tasks in your business and automate them, using tools you may already have. Job completion triggers a review request. A new form submission adds a contact to your CRM. An appointment gets confirmed automatically.
- Automatic review requests after a job is complete
- Lead follow-up emails triggered by form submissions
- Appointment confirmations and reminders
- Customer info flowing between your apps without manual entry
Get your business using AI, without the learning curve.
Best for: Owners who know they should be using AI but don't know where to start.
We set up custom AI tools built around your specific business, your services, your voice, your common tasks. Think of it as a smart assistant that knows your business and helps you and your team get more done in less time.
- An AI assistant that drafts your estimates and proposals
- A custom tool that writes your customer follow-up emails
- An AI trained on your FAQs to help you respond faster
- A company knowledge base your whole team can tap into
For businesses that are busy, not big.
We work with small and medium-sized businesses that are busy, not big. Whether you're a team of two or two hundred, if you're spending hours on tasks that feel like they should run themselves, this is for you.
Not sure if automation makes sense for your business? That's exactly what the free call is for.
Trades & Home Services
Plumbers, tree services, window cleaners, house cleaners, junk removal. We help you capture more leads, respond faster, and stop losing jobs to whoever picks up the phone first.
Wellness & Beauty
Med spas, yoga studios, salons, barbers. We take the repetitive admin off your plate so you can stay focused on your clients.
What's included with every automation.
How it works.
Free Automation Call
30 min, freeWe walk through your current workflow and find where automation will make the biggest difference. No tech knowledge required on your end.
We Build It
1 to 3 weeksWe set everything up using tools you may already have. You don't need to buy new software in most cases.
Handoff & Support
Ongoing if you want itWe show you exactly how it works, hand you the controls, and stay available if anything needs adjusting.
Common questions.
No. We handle all of it. You just need to know what's slowing you down, we figure out the rest.
Usually yes. We'll confirm exactly what you're on during the free call before anything starts.
It depends on the scope of what you need automated. We'll give you a clear, specific number after the free call, no vague estimates and no hidden fees.
Every build includes a support window. If something breaks during that window, we fix it at no charge.
Yes. We only use trusted, business-grade tools with proper privacy protections, and we'll walk you through exactly what touches your data before we build anything.
We work with small and medium-sized businesses, not enterprises with dedicated IT departments. If you're spending hours on tasks that feel like they should run themselves, the free call will tell us quickly whether automation makes sense.
You get a full walkthrough and the controls. If you want ongoing support, we stay available for adjustments. If not, it's yours with no strings attached.
Yes. Max Design Labs is based in Minneapolis, Minnesota, and builds AI automations for small and medium-sized businesses across the Twin Cities and nationwide.
Find out what we can take off your plate.
In 30 minutes, we'll map out exactly what in your business is worth automating, and what's not.
30 min · Free · No commitment